Refund policy

DRAFT — review and complete the [bracketed] items before the store opens.

Plant condition on delivery

Inspect your tree when it is delivered. If it arrives damaged or is not the size you ordered, contact us within [number] days of delivery with photos, and we will replace it or refund it.

Plant guarantee

[Describe the guarantee period and conditions, or remove this section if no guarantee is offered.]

Cancellations

You can cancel an order before it is dispatched for a full refund. [Cancellation terms after dispatch.]

How refunds are paid

Approved refunds go back to the original payment method within [number] business days.